Support

For account issues, billing questions, API/MCP problems, or anything else, email privacy@emidlabs.com. We aim to respond within 2 business days.

These usually get you an answer faster than waiting on a reply:

• FAQ — common questions about pricing, credits, and the Strategy DSL.
• MCP Server docs— connecting an AI agent (Claude, ChatGPT) to EmidLabs Backtest, authentication options, and troubleshooting a connector that won't register.
• Backtesting API reference — endpoints, error codes, and the Metrics Reference for interpreting a result.
• Strategy System — the full Strategy DSL: every supported indicator function, risk management shape, and execution-model rule.

Include what you expected to happen, what actually happened, and — if it's an API or MCP call — the request you sent (with your API key redacted). For a security vulnerability specifically, email the same address with "security" in the subject line so it gets triaged first.